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We're here to help.

Most questions are answered in the FAQ on the home page. If you still need a hand, reach out.

Contact us

Email contact@strixthekiet.me and we'll get back to you. Include your handle and a description of the issue so we can help faster.

Report a user or content

You can block and report directly inside the app from any flash or profile. Reports are reviewed and acted on. For urgent safety concerns, email contact@strixthekiet.me.

Account & data

To change your handle, manage notifications, or block users, open Settings in the app. To request deletion of your account and associated data, email contact@strixthekiet.me from your registered address.

Common questions

I missed a reaction deadline. Reaction windows are intentionally short to keep reactions honest. Expired flashes can't be reacted to — that's by design.
My feed is empty. Knewflash is quiet until you add friends. Open the Friends tab to find people.
I can't upload from my camera roll. That's intentional — reactions are captured live so they stay real.